30-day Money Back Guarantee
If you are not completely satisfied with your account within 30
days of signing up for it, you will be given a full refund on
your hosting fee, less setup fees (if any) or additional
customer owned services purchased (ie: SSL certificate - which
will be turned over to you) Refunds will be issued to the credit
card provided at the time of signup.
If your account has been cancelled by LightWayUSA or
RVSAT.NET due to abuse of our services and/or a violation of our
terms of service, the money back guarantee will no longer apply.
Cancellation requests must be made by regular mail or by
email using the original email address for the account holder,
and including the password as verification. Alternatively, you
may request cancellation from within your client area. Phone
requests cannot be accepted for cancellations, since recorded
requests must be kept for any possible future reference.
Setup Fees
All setup fees for all accounts are non-refundable,
regardless of cancellation date. Upon notification of payment,
setup/upgrade of the account is automatic and hence the
conditions of delivery are always met.
Monthly Billing
Monthly billing can be cancelled at any time prior to the
next rebill date. Refunds will be offered upon notification
within 3 business days of the rebill date. All other refunds are
at our sole descretion.
Year/Biyear Prepaid Accounts
Prepaid accounts will be refunded for the remaining time, less a
$10 administration fee. Early cancellation means that monthly
discounts no longer apply.
CHARGEBACKS
LightWayUSA or RVSAT.NET does not take chargebacks lightly. Any
member who initiates a chargeback with their financial
institution after agreeing to these legal terms of service, thus
entering into a contract, and obtaining a LightWayUSA or
RVSAT.NET account, will be subject to collections proceedings
including the full amount plus the chargeback fee and any other
damages incurred by their actions. Further, we will initiate
legal proceedings against you for your violations of our terms
of service contract, which may include the legal search and
seizure of computer components in your home, business or
institution as evidence in the legal proceedings.